Support

On a computer? Try JUICE for the web to plan trips and sort your drives.

Please include your iPhone model, iOS version, your car, and what happened. A screenshot helps a lot. I usually reply within a few days.

Frequently asked questions

How do I restore my purchases?

On a new or reset iPhone, sign in with the same Apple ID, open JUICE, go to the plans screen and tap Restore Purchases. Both JUICE Plus and JUICE Pro come back at no charge.

How do I cancel JUICE Pro?

Open iPhone Settings → [your name] → Subscriptions → JUICE, then tap Cancel Subscription. Do it at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for. Deleting the app does not cancel the subscription.

How do I link or unlink my Tesla?

Linking needs JUICE Pro. Open Garage and tap Link my Tesla, then sign in on Tesla's own page. To unlink, open Garage and tap Unlink. You can also remove JUICE's access from your Tesla account's third-party apps settings.

How do I turn off Auto-track or background location?

Auto-track: open Garage → Drives and turn Auto-track off.
Background location: open iPhone Settings → Privacy & Security → Location Services → JUICE and choose "While Using the App". JUICE then cannot keep the Lock Screen trip card updated while you use another app.
Motion: iPhone Settings → Privacy & Security → Motion & Fitness → JUICE.

How do I delete my data?

Your data lives on your iPhone. Deleting JUICE removes it. If you use iCloud sync, you can also remove JUICE's iCloud data in iPhone Settings → [your name] → iCloud. Unlinking your Tesla removes its sign-in from your phone. Reviews already posted to Open Charge Map stay there; contact Open Charge Map to remove them. For anything else, email me.

A charger is wrong, broken or missing. How do I report it?

Open the charger in JUICE and tap Report a problem. You can also leave a review and post it to Open Charge Map so other drivers see it, or email me the charger name and location.

Why is my range or arrival estimate off?

Estimates depend on weather, speed, elevation and load. JUICE learns from your drives over time. Linking a Tesla (Pro) lets it use your live battery level.

See also the Privacy Policy and Terms of Use.